Beta Testing

What is Beta Testing: Definition

By allowing end users to validate the product over time, beta testing is a customer validation technique used to assess the degree of consumer satisfaction with the product.

Feedback on usability, design, and functionality is gathered from end users’ product experience, which aids in evaluating the product’s quality.

The three R’s of beta testing are “real people, real environment, and real product.” The question that comes up in this process is “do customers like the product?”

Recommended Reading:

• What is Alpha Testing?
• What is the Difference between Alpha and Beta Testing?

Purpose of Beta Testing

The points mentioned below can even be considered as the objectives for Beta Test and are very much required to produce far better results for a product.

#1) Beta Test provides a complete overview of the true experience gained by the end-users while experiencing the product.

#2) It is performed by a wide range of users and the reasons for which the product is being used vary highly. Marketing managers focus on the target market’s opinion on each and every feature, while usability engineers / common real users focus on product usage and ease, technical users focus on installation and uninstallation experience, etc.

But the actual perception of the end-users clearly exhibits why they need this product and how they are going to use it.

#3) Real-world compatibility for a product can be ensured to a greater extent through this testing, as a great combination of real platforms is used here for testing on a wide range of devices, OS, Browsers, etc.

#4) As a wide range of platforms that the end-users are using, might not be available to the internal testing team during the QA, this testing also helps to uncover the hidden bugs and gaps in the final product.

#5) Few specific platforms will cause the product to fail with a showstopper bug that was not covered during QA. This helps in improvising/fixing the product to be compatible with all possible platforms.

#6) Known Issues, which are accepted by the Product Management team, may take a great turn when the end-user faces the same issue and may not be comfortable while using the product. In such cases, this testing helps to analyze the impact of known issues on the entire product as the user experience gets hampered and is not acceptable for any successful business.

When is Beta Testing Done?

Beta Testing is always performed right after the completion of Alpha Testing, but before the product is released to the market (Production Launch / Go Live). Here the product is expected to be completed by at least 90% – 95% completed (stable enough on any of the platforms, all features either almost or fully complete).

Ideally, all technical products should undergo the Beta Testing phase as they are mainly dependent on platforms and processes.

Any Product undergoing Beta Test should be reviewed against a certain Readiness Checklist before launching it.

A few of them are:

• All the components of the Product are ready to start this testing.
• Documentation that has to be reached by the end-users should be kept ready – Setup, Installation, Usage, and Uninstallation should be detailed and reviewed for correctness.
• The Product Management team should review if each and every key functionality is in good working condition.
• Procedures to collect Bugs, feedback, etc. should be identified and reviewed for publication.

Usually, one or two test cycles with 4 to 6 weeks per cycle are the duration of a Beta Test. It gets extended only if there is a new feature added or when the core component is modified.

Stakeholders and Participants

Product Management, Quality Management, and User Experience teams are the stakeholders in Beta Testing and they closely monitor each and every move of the phase.

End users/Real users who want to use the product are the Participants.

Strategy

Beta Test strategy:

• business objectives for the product.
• Schedule – Entire phase, cycles, duration of each cycle, etc.
• Beta Test Plan.
• Testing approach to be followed by the participants.
• Tools used to log bugs, measure productivity, and collect feedback – either through surveys or ratings.
• Rewards and Incentives to the participants.
• When and how to end this testing phase.

Beta Test Plan

Beta Test Plan can be written in many ways based on the extent to which it is performed.

Here I am listing out the common items for any Beta Test Plan to include:

• Objective: Mention the objective of the project so as to why it is undergoing Beta Testing even after performing rigorous internal tests.
• Scope: Clearly mention what areas are to be tested and what are not to be tested. Also, mention any specific data to be used for a particular feature (say to use a test credit card for payment validations – Card no, CVV, Expiry Date, OTP, etc).
• Test Approach: Clearly mention whether the testing is exploratory, what to focus on – functionality, UI, response, etc. Mention the procedure to log bugs and also what all to provide proof of (Screenshots/Videos).
• Schedule: Clearly specify the Start and End Dates with time, number of cycles, and duration per cycle.
• Tools: Bug logging tool and its usage.
• Budget: Incentives for bugs based on their severity
• Feedback: Collecting Feedback and Evaluating methods.
• Identify and review the Entry and Exit criteria.

Entry Criteria

• Alpha Testing should be signed off.
• The product’s Beta version should be ready and launched.
• The User Manuals and Known Issues list should be documented and must be kept ready to be published.
• Tools to capture bugs, feedback should be ready and usage documentation should be published.

Exit Criteria

• There is no Showstopper bug on any of the platforms.
• All Major bugs discovered in the Beta Test phase should be fixed.
• Beta Summary Report.
• Beta Testing Sign Off.

A strong Beta Test Plan and its effective execution will result in the success of the testing phase.

How is Beta Testing Performed

This type of testing can be performed in several ways, but there are five different stages in general.

#1) Planning

Define your goals in advance. This helps in planning the number of users required to participate in the testing and the duration required to complete and reach the goals.

#2) Participants Recruitment

Ideally, any number of users can participate in testing, but due to budget constraints, the project has to set up a minimum and maximum limit on the number of users participating. Usually, 50 – 250 users are targeted for mid-complex products.

#3) Product Launch

• Installation packages should be distributed to the participants – Ideally, share the link from where they can download and Install.
• Share User Manuals, Guides, Known Issues, Scope of testing with the participants, etc.
• Share the Bug logging methods with the participants.

#4) Collect and Evaluate Feedback

• Bugs raised by the participants are handled by the bug management process.
• Feedback & Suggestions are collected by the participants based on their experience with the Product.
• Feedback is evaluated to analyze and make the customer satisfied with the product.
• Suggestions are being considered to improve the product in its next versions.

#5) Closure

• Once a certain point is reached and when all the features are working, no bugs arise, and exit criteria are met, then decide to conclude the Beta Testing Phase.
• Distribute Rewards / Incentives to the participants as per the plan decided and thank them formally for maintaining a good relationship (this helps in further beta testing on the product, much more feedback, suggestions, etc.)

Managing this Testing Phase

Managing the entire beta phase is less than a challenge, as it cannot be controlled once started. So, it’s always a good practice to set up forum discussions and include all the participants to take part in it. Limit the discussions to the Beta aspects of the product and then follow the process.

Conduct Surveys for experience with the product and encourage the participants to write testimonials on the product

Identify the validators to monitor Beta Test Progress at frequent intervals and then allow them to communicate with the participants if required.

Challenges

Finding and enlisting the appropriate volunteers is a difficult task. Participants might or might not possess the abilities needed to reach the specified level. They might not have the technical know-how to test every feature of the product, so the product will be tested at extremely high levels.

Sometimes it can be challenging to find hidden bugs. Gathering input is another difficulty. Not every feedback is deemed valuable or amenable to evaluation. To assess the degree of client satisfaction, only those that are pertinent should be chosen.

Delivering feedback to the appropriate teams is another time-consuming task for the Product Management Team. Additionally, intentions for beta testing aren’t always clear. You might need to wind up in a hurry in case of time constraints. This makes the goals unsuccessful and the product is not thoroughly experienced by the participants.

When does Beta Testing Fail:

• No proper plan to execute.
• Poor test management.
• Tight deadlines due to delays in previous phases.
• Released an unstable product.
• An improper number of participants – too few or too many.
• Test periods are too short or too long.
• Ineffective tools.
• No effective feedback management.
• Poor Incentives.

Related Useful Terms:

Beta Software: This is the preview version of the software released to the public before the final release.
Beta Version: Software version released to the public that includes almost all of the features in which development is not completed yet and may still have some errors.
Beta Testers: Beta Testers are the ones who are working on testing the beta version of the software release.

How Companies Can Make Beta Tests Successful

Given below are a few pointers which explain how to perform this testing successfully.

1. First decide how many days you want to keep the beta version available for testers.
2. Identify the ideal user groups to perform this test – either in a limited group of users or in public.
3. Provide clear test instructions (user manual).
4. Make beta software available to these groups – Gather feedback and defects.
5. Based on the feedback analysis, decide which issues need to be fixed before the final release.
6. Once the suggestions and defects are fixed, again release the changed version for verification to the same groups.
7. Once all tests are completed, do not accept any further feature change requests for this release.
8. Remove the beta label and release the final software version.

How to Get Started as a Beta Tester

Once your application as a beta tester is accepted by the company, then follow the steps below:

• Download and read the software requirements specifications, known defects, and modules to test.
• Download and install the beta software.
• Start testing.
• Prepare a bug report for the issues found in the application.
• Also, note down your suggestions/feedback about the application to improve the user experience.
• Submit a bug report and provide feedback to the company.

Adding Beta Testing Experience to Your Resume

Many entry-level candidates complain about not getting real-time testing experience on software projects. Testing beta releases is the best opportunity for freshers to show their skills and also to get hands-on experience on real projects.

You can even put this experience on your resume with details (like the project, project description, test environment, etc.) about the beta application which you tested. This will definitely catch the employer’s attention, especially when you are a fresher seeking a job in the software testing field.

How to Find an Opportunity as a Beta Tester

Option #1: Get software testing experience

Let’s use Microsoft as an example. You can apply to work with Microsoft as a beta tester. Microsoft now has around 40 beta software programs available for testing, if you look into these chances. Defects and recommendations for these items are welcome at Microsoft Corporation.

You have a great opportunity here. Look over this list, pick a product, and begin local testing. To identify and record flaws, apply all of your testing expertise. Who knows? If a corporation offers beta versions for testing, you might even get the job of your dreams.

Additional beta application testing opportunities are available via the provided link.

Option #2: Make some extra money

You can even get paid by some companies to test their beta apps. One of the greatest places to start looking for paid beta testing opportunities is the video game testing business. To test the beta versions of their video game releases, the majority of video game firms offer beta testers a respectable sum.

However, exercise caution before investing any money because there are a lot of fraudulent websites that demand payment to become game testers. Make sure you thoroughly research the website before committing. Additionally, some job sites like Simplyhired and Careers.org provide actual beta tester positions.

I brought up the second choice merely as a chance for you, but my primary goal is to inform you about available beta test chances to improve your testing skills on real-life projects and the experience to mention in your resume to reach your dream job.

Conclusion

Until consumers find a product appealing, it cannot be deemed successful.

One such technique that lets customers test a product before it’s released onto the market is beta testing. In the end, successful beta testing of the product guarantees that the customer is happy with its use and is achieved by extensive testing on a variety of platforms and insightful input from actual users.

Before a product is put into production, this method is the most effective way to assess its success.

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